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For University Dental Schools & Academic Clinics

Never Miss Another Patient Call. Across Every Clinic. Every Rotation.

Academic clinics move fast — your front desk shouldn't fall behind. Aqurio's AI agents handle every inbound call and message 24/7, route patients to the right clinic and provider level, and surface real‑time insights across all rotations.

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HIPAA · HITECH · SOC 2 Type II · HITRUST CSF · PCI · axiUm · Dentrix / Eaglesoft / Open Dental
Trusted by leading dental groups and academic health systems —
including Benevis, 42 North Dental, and Smile Doctors.
Built for university dental schools

Three problems every university dental school fights. One platform that ends them.

Academic clinic ops live or die on chair utilization, rotation coverage, and after-hours access. Aqurio's AI agents handle all three across every clinic — across inbound voice, SMS, MMS, and digital — without disrupting the supervision team in the chair.

1

The new-patient call that goes to voicemail — at 7pm during clinic rotations.

University clinics run on split coverage — student rotations, supervising faculty schedules, and front desks that close before patients are free to call. Aqurio's AI agents answer every inbound call 24/7 across voice, SMS, MMS, and digital — routing to the right clinic, provider level, and chair. When a patient needs a human, the agent hands off full context. That's a feature, not a failure.

Every inbound call answered — 24/7, across voice, SMS, MMS, and digital
2

The recall list no one has time to work — across every specialty clinic.

Patients overdue for a cleaning or follow-up are revenue waiting to be recovered — if someone reaches out. SmartEngage's AI agents run personalized recall campaigns across outbound voice, SMS, MMS, and digital — segmented by specialty clinic, last visit, and balance — booking straight into the schedule. Your staff focuses on care. The agents work the list.

31% recall production lift in first 90 days
3

The insurance verification your team can't complete before the patient hangs up.

Aqurio pulls eligibility, remaining maximums, and frequency limits from 50+ dental carriers in real time — and integrates directly with axiUm so verified data writes back to the patient record. The patient gets a confident quote before they hang up. Your clinic collects on day one.

Live benefits in <12s · 50+ carriers · axiUm write-back

From the first Google click to the next clinical appointment. One connected platform.

Six stages of the academic dental patient lifecycle — each handled, measured, and proven by Aqurio's AI agents.

1

Shopper

New-patient calls, web chats, SMS, MMS, and form fills — captured 24/7 across every clinic and rotation.

2

Book

SmartAgent's AI agents verify benefits, route to the right provider level and clinic, and book straight into axiUm or your PMS.

3

Confirm

Two-way SMS and MMS reminders, digital intake forms, and reschedule handling — without staff lifting a finger.

4

Treat

Treatment-plan estimates, financing options, and same-day rebookings supported in real time.

5

Recall

Recall campaigns across specialty clinics — segmented by provider level, payer, and balance — run by SmartEngage's AI agents across outbound voice, SMS, MMS, and digital.

6

Reactivate

Dormant-patient win-backs and unscheduled-treatment reactivation — powered by SmartEngage's AI agents, informed by SmartAnalytics patient lifecycle intelligence.

Across these six stages, Aqurio's AI agents handle the work end-to-end — across inbound voice, SMS, MMS, and digital. Benevis automated 46% of inbound calls across 120 locations. 42 North Dental recovered $7M+ in 7 months. A 100+ location DSO collected $19M+ in under 8 months.

Three workflows that move academic dental margin. AI agents working end-to-end.

Use case 01

New-patient calls that never go to voicemail — day, night, or mid-rotation.

Every new-patient inquiry, every after-hours call, every web-form lead — answered on the first ring across voice, SMS, MMS, and digital. SmartAgent's AI agents confirm benefits, route to the right clinic and provider level, and write the booking straight into axiUm or your PMS before the patient hangs up.

  • Live eligibility & benefit quote on the call — across 50+ dental carriers and Medicaid.
  • Multi-clinic routing — sends the patient to the right specialty clinic and provider level.
  • Same-day appointment confirmation by SMS or MMS.
See new-patient intake
Patient calls — "cleaning + exam, new patient", 7:42pm (front desk closed)
↓
SmartAgent verifies Delta Dental — in-network, $0 due
↓
Books Thu 10:30am · axiUm-confirmed · provider level matched
↓
Intake forms + confirmation SMS sent
Use case 02

Recall production without the dialing. Every overdue patient, every specialty clinic.

SmartEngage's AI agents segment your recall list by specialty clinic, last visit, provider level, and balance owed — then run personalized campaigns across outbound voice, SMS, MMS, and digital that book directly into open chairs.

  • Recall campaigns segmented by specialty clinic and provider level.
  • Unscheduled-treatment reactivation by procedure value and chair availability.
  • Dormant-patient win-backs across every channel the patient responds to.
See recall automation
812 patients overdue for recall · segmented by specialty clinic
↓
SMS wave 1 → 217 booked
↓
Voice wave 2 → 184 booked
↓
401 / 812 chaired · +31% recall production lift
Use case 03

The insurance verification your team can't complete before the patient hangs up.

Aqurio's AI agents pull eligibility, frequency limits, and remaining maximums from 50+ dental carriers in real time — then send a treatment-plan estimate via SMS or MMS before the patient leaves the clinic. Verified data writes back to axiUm automatically.

  • 50+ dental carriers integrated, including Medicaid and state dental programs.
  • Live benefits quote on the call — sub-12-second response.
  • Verified data writes back to axiUm automatically — no double entry.
See benefits verification
Patient asks: "Is my cleaning covered?"
↓
SmartAgent → Delta Dental eligibility · 11s
↓
Estimate built — $0 due · frequency limits confirmed
↓
axiUm write-back complete · SMS confirmation sent

What dental teams say about Aqurio. In their own numbers.

A snapshot of outcomes across dental groups and academic health systems in their first 12 months.

"Aqurio's AI agents now handle 46% of our patient calls end-to-end across 120 locations. We freed our team from 50% of call-center work and our scheduled appointments grew 7.4% — all inside the first year."

BenevisDental DSO · 120 locations
46%CALLS AUTOMATED
50%CALL-CENTER REDUCTION
+7.4%APPOINTMENTS

"SmartEngage's AI agents worked our aged A/R like a full-time collections team that never sleeps. We recovered $7M+ in 7 months, hit 84% patient contact rate, and gave 65 hours a month back to our office managers."

42 North DentalMulti-state DSO
$7M+RECOVERED · 7 MO
84%CONTACT RATE
65 hrs/moSTAFF RECOVERED

"Across 100+ locations, Aqurio's AI agents collected over $19M in aged balances in 8 months — without adding a single FTE. The data flywheel keeps making the agents better with every interaction."

100+ location DSOAnonymous · enterprise dental
$19M+RECOVERED · 8 MO
100+LOCATIONS LIVE
0 FTEADDED

"We eliminated 15 offshore agents and absorbed the work with Aqurio's AI workforce. $1.5M in operational savings, and our patient experience scores went up — not down."

Anonymous DSO CustomerOrthodontics DSO
$1.5MOPS SAVINGS
15OFFSHORE AGENTS ELIMINATED
+CSATSATISFACTION UP

Frequently asked questions

Common questions from university dental school buyers.

How does Aqurio handle insurance verification — including Medicaid and axiUm write-back?
SmartAgent's AI agents verify eligibility, benefits, and remaining maximums in real time across 50+ dental carriers — including Medicaid and state dental programs — and write the verified data back to axiUm or your PMS automatically. The patient gets a confident quote before they hang up.
Will Aqurio integrate with axiUm and our other practice management systems?
Yes. Aqurio integrates directly with axiUm, Dentrix, Eaglesoft, Open Dental, Curve, and Denticon — writing appointments, verified benefits, recalls, and interaction notes back to the system your team already uses. 70+ native EMR/PMS integrations. No IT project required.
How long does deployment take for a university dental school with multiple specialty clinics?
University dental school deployments go live in 60–90 days for the first clinic set, with additional specialty clinics and rotation workflows turned on in batches. SmartAnalytics deploys standalone first — no workflow changes — giving leadership real-time visibility before any agents activate.
Can the AI handle recall across our specialty clinics — endo, ortho, perio, oral surgery?
Yes. SmartEngage's AI agents run specialty-specific recall campaigns across outbound voice, SMS, MMS, and digital — segmented by specialty clinic, provider level, treatment plan, balance, and last visit.
Is the platform HIPAA-compliant for dental records and axiUm patient data?
Yes — HIPAA, HITECH, SOC 2 Type II, PCI, and HITRUST CSF compliant. These are core architecture, not bolt-ons. PHI never leaves the BAA-covered environment. LLMs run behind a private network with no cross-customer PHI training, ever. Full audit logs per interaction.
What ROI should a university dental school expect in year one?
University dental school customers typically see a 38–55% reduction in call-center cost, a 31% lift in recall production, and 52% reduction in labor costs — with measurable ROI in under 90 days. Benevis freed 50% of call-center staff. 42 North Dental recovered $7M+ in aged A/R in 7 months.
More questions? Talk to a university dental AI expert

See what's happening in every clinic. Then deploy agents on the workflows that matter most.

SmartAnalytics gives your leadership real-time visibility across 100% of patient interactions — no workflow changes, live in weeks. SmartAgent's AI agents answer every inbound call across voice, SMS, MMS, and digital. SmartEngage's AI agents run every outbound recall and recovery campaign. One platform. One integration. ROI in under 90 days.

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