Aqurio's agentic AI workforce runs all 8 patient-accounting workflows — billing inquiries, payment plans, collections, denial management — across voice, SMS, and email. 42North Dental recovered $6.6M aged A/R in 7 months at an 84% contact rate, with zero added headcount.
500+ location DSO
Dentrix Ascend-native
PCI DSS
HITRUST r2
Aqurio works your AR like a senior RCM analyst with infinite hours — reading EOBs, classifying denials, negotiating payment plans, calling aged balances — without rewriting the systems you already run.
The Revenue Agent works aged balances by voice, SMS, and email — negotiates payment, captures it via PCI-DSS, posts directly to the PMS. At 42North Dental, the agent recovered $6.6M in 7 months at an 84% contact rate.
Inbound billing questions answered 24/7 — statement breakdowns, charge explanations, estimate requests — with PCI-DSS payment capture and policy-aligned payment-plan offers ready to confirm in the call.
Aqurio applies your collections policy automatically — hardship rules, charity-care screening, pre-approved payment-plan thresholds — and captures payment via PCI-DSS by voice, SMS link, or IVR fallback. Patients get options; you get cash.
The agent classifies the denial reason, pulls the missing clinicals or corrected codes from the EHR, drafts the appeal or corrected claim, and submits — closing 60%+ of denials with no human touch.
Every patient-financial touchpoint and every payer-side reconciliation — handled by AI agents, measured by SmartAnalytics, posted to your EHR and PMS.
Estimate requests answered in the call — charges + coverage + patient responsibility, before service.
Balance inquiries answered 24/7 by SmartAgent — statement breakdowns, charge explanations, posting clarifications.
Payment processing via PCI-DSS — voice, SMS link, or IVR fallback — posted to PMS in real time.
Automated payment plans applied per policy — hardship rules, charity-care screening, pre-approved thresholds.
Aged A/R outreach + collections conversations across voice / SMS / email until balance resolves.
Denial management + follow-up on denied claims — classified, drafted, submitted, closed-loop.
The morning 835 brings 42 CO-50 denials across a single payer. SmartAgent reads each, pulls the encounter note, attaches the supporting clinicals, drafts the appeal letter using your template library, and submits through the payer portal — all before the RCM lead has poured their coffee.
After-hours call, no staff on the line. SmartAgent answers, explains the charge breakdown (knee MRI + facility fee), runs the patient through the practice's payment-plan policy, offers a 6-month plan at $307/mo, captures the first payment via PCI-DSS, and posts the plan to the PMS — patient hangs up satisfied at 6:51pm.
Every morning at 4am, Aqurio runs 276/277 status checks across every outstanding claim — 412 of them today. Paid claims route to posting, denied claims to appeal queues, pending claims rescheduled for tomorrow. The RCM lead opens the dashboard at 8am to a worked AR, not a queue.
Common questions from RCM buyers.
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