Headed to Health AI Summit '26? So are we! Schedule an onsite demo
For Pharma, Biotech & Medical Devices

AI agents that accelerate every patient program. Across every life sciences setting.

Aqurio's agentic AI workforce helps pharmaceutical companies, biotech firms, CROs, and medical device manufacturers automate patient recruitment, run HCP engagement programs, and coordinate clinical trial communications — at scale.

HIPAA-safe · SOC 2 Type II · HITRUST CSF · Veeva / Salesforce Health Cloud / 21 CFR Part 11
Trusted by pharmaceutical companies, biotech firms,
and medical device manufacturers across the U.S.
Navigate by life sciences setting

Five life sciences settings. One integrated platform.

Whether you operate a commercial pharma program, a biotech clinical trial, or a medical device patient support center — Aqurio deploys pre-configured agentic workflows built for regulated life sciences environments.

Pharmaceutical

Pharma

Patient support program communications, HCP engagement, medication adherence outreach, and market access support for pharmaceutical manufacturers.

Biotechnology

Biotech

Clinical program communications, patient registry outreach, companion diagnostic coordination, and post-approval study follow-up for biotech companies.

Contract research

CROs/CDMOs

Site activation communications, patient recruitment outreach, protocol deviation follow-up, and sponsor reporting support for contract research and development organizations.

Medical devices

Medical Devices

Device onboarding communications, patient training coordination, adverse event follow-up, and post-market surveillance outreach for medical device manufacturers.

Clinical research

Clinical Trials & Research Networks

Patient recruitment and retention communications, visit reminder automation, protocol adherence outreach, and dropout prevention for clinical trial sites and networks.

Built for pharma, biotech & medical devices

Three challenges every life sciences program faces. One platform that solves them.

Life sciences programs operate in regulated environments where communication failures have clinical and compliance consequences. Aqurio's AI agents handle patient and HCP communication at scale — compliantly.

1

The patient recruitment timeline that determines your trial's success.

Clinical trial delays cost $600K–$8M per day. SmartEngage's AI agents run multilingual patient recruitment outreach — identifying eligible patients from site EHRs, communicating protocol eligibility criteria, and scheduling screening visits — accelerating enrollment without compromising protocol compliance.

Protocol-compliant recruitment outreach · 50+ languages
2

The dropout rate that threatens your statistical power.

Patient dropout is the leading cause of clinical trial delays. SmartEngage's AI agents run automated visit reminders, protocol adherence check-ins, and retention communications — reducing dropout rates and protecting the statistical integrity of your study.

Visit reminders · dropout prevention automation
3

The patient support program that's too expensive to scale.

Patient support programs build brand loyalty and improve outcomes — but manual outreach doesn't scale to commercial volumes. SmartEngage's AI agents run automated medication adherence, specialty pharmacy coordination, and co-pay support communications across your entire patient population.

PSP communications at scale · adherence automation

From patient identification to program completion. One connected platform.

Six stages of the life sciences patient program — each handled, measured, and sustained by Aqurio's AI agents.

1

Identify

SmartAnalytics surfaces eligible patients from site EHRs or patient registry data, applying your protocol inclusion/exclusion criteria.

2

Recruit

SmartEngage runs multilingual, protocol-compliant outreach to eligible patients — communicating study benefits and scheduling screening visits.

3

Enroll

SmartAgent manages consent scheduling, screening visit coordination, and enrollment confirmation.

4

Retain

Visit reminders, protocol adherence check-ins, and dropout prevention communications keep patients active in your program.

5

Document

Every patient interaction is logged with full audit trail — 21 CFR Part 11 compliant for regulated environments.

6

Complete

End-of-study communications, patient notification of results, and post-study follow-up for observational extensions.

Across these six stages, Aqurio's AI agents provide the patient communication infrastructure that life sciences programs need — compliantly, at scale, and in 50+ languages.

Three workflows that accelerate life sciences programs. Run by AI agents, end-to-end.

Use case 01

Clinical trial patient recruitment

Trial enrollment timelines are the leading driver of drug development delays. SmartEngage's AI agents run multilingual, protocol-compliant outreach to eligible patients — communicating eligibility criteria, addressing questions, and scheduling screening visits — without requiring site staff to make every call.

  • EHR-driven eligibility screening against protocol criteria.
  • Multilingual outreach in 50+ languages.
  • Protocol-compliant communication with full audit trail.
See recruitment automation
Site EHR: 890 patients meeting inclusion criteria
SmartEngage: protocol-compliant outreach campaign
234 interested patients → screening visits scheduled
167 enrolled · enrollment target met 6 weeks early
Use case 02

Clinical trial retention & visit adherence

Every dropout threatens your statistical power. SmartEngage's AI agents run visit reminders, transportation coordination, and protocol adherence communications that keep patients engaged throughout the trial — identifying dropout risk before a patient misses a visit.

  • Visit-specific reminders with protocol timing.
  • Transportation barrier identification and coordination.
  • Dropout risk flags for site coordinator follow-up.
See retention automation
Phase 3 trial: 312 enrolled patients, 18-month follow-up
SmartEngage: visit reminders + adherence check-ins
14 patients flagged: transportation barriers
Transportation arranged · 14/14 retained
Use case 03

Patient support program communications

Patient support programs drive adherence, reduce specialty pharmacy abandonment, and build brand loyalty — but manual outreach doesn't scale. SmartEngage's AI agents run automated medication adherence, refill reminders, co-pay support navigation, and specialty pharmacy coordination across your entire enrolled population.

  • Medication adherence and refill reminder campaigns.
  • Co-pay support and specialty pharmacy coordination.
  • Adverse event follow-up and safety surveillance support.
See PSP automation
PSP: 4,200 enrolled patients on specialty therapy
SmartEngage: adherence + refill campaigns deployed
92% day-90 adherence maintained
Specialty pharmacy abandonment reduced by 34%

Frequently asked questions

Common questions from pharma, biotech & medical device buyers.

Is Aqurio compliant with 21 CFR Part 11 for clinical trial communications?
Yes. Aqurio's audit logging and data integrity controls support 21 CFR Part 11 requirements for electronic records in regulated environments. Every patient interaction is logged with a complete, tamper-evident audit trail — supporting GCP compliance for clinical trial communication workflows.
Can Aqurio run protocol-compliant patient recruitment outreach?
Yes. SmartEngage's AI agents run protocol-compliant outreach campaigns — communicating eligibility criteria, study procedures, and voluntariness requirements as specified in your IRB-approved materials, with full audit logs of every patient interaction.
How does Aqurio support patient retention in long-term clinical trials?
SmartEngage's AI agents run visit-specific reminders, transportation coordination outreach, and dropout risk identification — flagging patients who show engagement decline for site coordinator follow-up before they miss a protocol visit.
Can Aqurio scale patient support program communications across large populations?
Yes. SmartEngage's AI agents automate medication adherence, refill reminders, co-pay support navigation, and specialty pharmacy coordination — scaling patient support program communications from hundreds to millions of patients without adding staff.
Is Aqurio HIPAA and GDPR compliant for global life sciences programs?
Yes — HIPAA, HITECH, SOC 2 Type II, HITRUST CSF, and GDPR compliant. PHI and personal health data never leave the BAA-covered environment, with full audit logs and data subject rights workflows for global programs.

Smarter life sciences programs start with us, together.

Book a demo to see how Aqurio's AI agents accelerate patient recruitment, improve trial retention, and scale your patient support programs.