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For Primary Care & Family Medicine

Never Miss Another Patient Call.

Primary care runs on access and continuity. Aqurio's AI agents protect both — answering every call, closing every care gap, and giving your team hours back each day.

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HIPAA-safe · SOC 2 Type II · HITRUST CSF · PCI · Epic / Cerner / athenahealth / 70+ EHR integrations
Trusted by enterprise healthcare organizations across
30+ specialties — 1B+ patient interactions handled.
Built for primary care & family medicine

Three problems every primary care group fights. One platform that ends them.

Primary care lives or dies on access, chronic care continuity, and preventive visit compliance. Aqurio's AI agents handle all three — across every location, without adding to staff workload.

1

The new-patient call that goes to voicemail.

Most new-patient calls arrive when your front desk is with a patient or off the clock. SmartAgent's AI agents answer every ring 24/7 — schedule the right provider, verify insurance live, and never let a new patient slip away.

85% of patients who hang up never call back.
2

The care gap nobody has time to close.

Annual wellness visits, preventive screenings, and chronic care follow-ups are pure margin — if you can reach patients. SmartEngage's AI agents run personalized outbound campaigns segmented by care gap, last visit, and risk tier, and book straight into the schedule.

No-show rates reduced from 30%+ to just over 3% at a multi-site health system.
3

The administrative burden your providers can't escape.

Primary care burnout is driven by after-hours EHR time and high call volume that never stops. SmartAgent's AI agents handle intake, insurance verification, and inbound triage so providers can focus on care, not call management.

52% reduction in labor costs across Aqurio customer deployments.

From the first inbound call to the next preventive visit. One connected platform.

Six stages of the primary care patient lifecycle — each handled, measured, and grown by Aqurio.

1

Reach

New-patient calls, web chats, form fills — captured 24/7 across every location via inbound voice, SMS, MMS, and digital.

2

Book

SmartAgent verifies insurance live, picks the right provider, and books straight into your EHR.

3

Confirm

Two-way SMS reminders, intake forms, and reschedule handling — without staff lifting a finger.

4

Treat

Pre-visit intake, structured history capture, and same-day follow-up supported in real time.

5

Engage

Chronic care check-ins, medication adherence outreach, and preventive screening campaigns across outbound voice, SMS, MMS, and digital — run by SmartEngage.

6

Reactivate

Dormant-patient win-backs and overdue follow-up outreach — fed by SmartAnalytics.

Across these six stages, Aqurio's AI agents handle the work end-to-end. No-show rates dropped from 30%+ to just over 3% at a multi-site health system. Practices see 52% labor cost reductions. ROI in under 90 days, every entry point.

Three workflows that move primary care margin. AI agents working end-to-end.

Use case 01

New-patient calls that never go to voicemail.

Every new-patient call, every after-hours inquiry, every web-form lead — answered on the first ring. SmartAgent's AI agents verify insurance live, pick the right provider, and book straight into Epic, athenahealth, or your existing EHR before the patient hangs up.

  • Live insurance verification on the call.
  • Multi-site routing — sends the patient to the right provider at the right location.
  • Same-day appointment confirmation via SMS.
See new-patient intake
New patient calls — "new patient, establishing care," 6:47pm
↓
SmartAgent verifies Blue Cross — covered, PCP accepted
↓
Books Tue 9:00am · EHR-confirmed
↓
Intake forms + welcome SMS sent
Use case 02

Care-gap closure without the manual dialing.

SmartEngage's AI agents segment your patient panel by care gap, last visit date, and chronic condition — then run personalized outbound campaigns across voice, SMS, MMS, and digital that book patients directly into open slots.

  • Annual wellness visit campaigns with multi-channel outreach.
  • Chronic disease follow-up segmented by condition and risk tier.
  • Medication adherence nudges between visits.
See care-gap outreach
634 patients overdue for annual wellness visit
↓
SMS wave 1 → 189 booked
↓
Voice wave 2 → 161 booked
↓
350 / 634 visits scheduled · care gaps closed in EHR
Use case 03

24/7 triage. Zero hold time.

SmartAgent's AI agents handle every inbound call — lab result inquiries, prescription questions, referral routing, and after-hours triage — then escalate to a clinician with full conversation context when genuine human judgment is required. Escalation is a feature, not a failure.

  • After-hours triage with intelligent escalation — never a cold handoff.
  • Lab result and prescription inquiries handled end-to-end.
  • Full conversation context passed on every escalation.
See inbound triage
Patient calls — "I need my lab results," 8:14pm
↓
SmartAgent retrieves results via EHR integration
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Delivers results or routes to on-call provider with full context
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Interaction logged, transcript available in SmartAnalytics

What healthcare teams say about Aqurio. In their own numbers.

A snapshot of outcomes across enterprise healthcare customers in their first 12 months.

"We reclaimed two hours of staff time per day from intake and insurance workflows alone. The agents handle every inbound call so our team can focus on patients in the room."

Multi-site physician groupPE-backed ambulatory care
2 hrs/daySTAFF TIME RECOVERED
52%LABOR COST REDUCTION
ROIUNDER 90 DAYS

"SmartAnalytics gave us visibility into 100% of our patient interactions for the first time. We identified the highest-impact AI agent use cases in under 30 days — and deployed against them."

Enterprise health systemAnonymous · IDN ambulatory division
100%INTERACTIONS VISIBLE
30 daysTO FIRST AGENT USE CASE
3–5%EBITDA EXPANSION

Built for the people running primary care practices and health systems.

See all primary care resources
Ebook

The primary care AI playbook: how to close care gaps and fill schedules without adding headcount.

Read the ebook →
Report

2026 primary care AI report: scaling patient access without scaling overhead.

Read the report →

Common questions from primary care buyers

Common questions from primary care leaders and health system operators.

How does Aqurio handle inbound call volume in a high-traffic primary care practice?
SmartAgent's AI agents answer every inbound call — scheduling, insurance verification, lab result inquiries, prescription questions, and after-hours triage — 24/7, with zero hold time, integrated directly into your EHR. Every SmartAgent deployment includes SmartAnalytics for real-time visibility across 100% of interactions.
Will Aqurio integrate with our EHR?
Yes. Aqurio integrates with 70+ EHR and practice management systems — including Epic, Cerner, athenahealth, and eClinicalWorks — writing appointments, care-gap closures, and structured intake notes directly back to your system of record.
Can Aqurio support chronic care management and annual wellness visit outreach?
Yes. SmartEngage's AI agents run outbound campaigns for annual wellness visits, chronic disease follow-up, preventive screenings, and medication adherence — segmented by care gap, risk tier, and last visit — booking directly into open slots across outbound voice, SMS, MMS, and digital.
Does Aqurio free my team for higher-value work?
Aqurio's AI agents handle the high-volume, routine interactions — freeing your team for higher-value clinical work. The agent escalates to a human only when genuine judgment is required, handing off the full conversation context so your staff never starts from zero.
Is the platform HIPAA-compliant?
Yes — HIPAA, HITECH, SOC 2 Type II, PCI, and HITRUST CSF are built into the architecture, not bolted on. Patient data stays in your own EHR — no cross-customer PHI training, ever. Every interaction is logged, transcribed, and audit-ready.
What ROI should a primary care group expect?
Aqurio customers typically see 52% labor cost reduction, 3–5% EBITDA expansion, and measurable ROI in under 90 days. Every deployment includes SmartAnalytics with board-ready dashboards so outcomes are visible from day one.
How long does a multi-site rollout take?
Multi-site practices typically go live in 60–90 days for the first cohort of locations, with subsequent sites turned on in batches. SmartAnalytics deploys first — giving leadership visibility across 100% of interactions before agents activate.
More questions? Talk to a primary care AI expert

Smarter primary care starts with the full picture.

SmartAnalytics gives you real-time visibility across 100% of patient interactions. SmartAgent's AI agents handle every inbound call. SmartEngage's AI agents run every outbound campaign. One platform. One integration. ROI in under 90 days.

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